We are now in the final phase of the migration from SOAP to REST, with approximately 6 weeks remaining until the 30th June 2026 deadline.

We are committed to supporting all organisations through this transition. However, with limited time remaining, it is important to assess your readiness and take immediate action.

The SOAP API will be decommissioned on 30th June 2026. From this point onward:

  • A2A connectivity will be available exclusively via the REST API
  • Any organisation that has not completed migration to REST will lose API access to the Claims Portal

Steps to Go Live – REST

If you have not already done so, please ensure the following steps are completed as soon as possible:

Please note:

  • Testing sign‑off can take up to 10 business days
  • Production credential requests can take up to 5 business days
  • These timeframes may increase as demand peaks closer to the deadline

Important:
If you use a software house, you must request your own production credentials — this cannot be done via your provider.

Support and Resources Available

Developer Drop‑In Calls

Our Developer drop‑in sessions run every other Monday and provide an opportunity to:

  • Discuss helpdesk enquiries
  • Clarify technical or onboarding requirements
  • Share progress, raise risks and unblock issues

To join a session, please email ClaimsPortal@mib.org.uk and we will send you an invitation.

Raising Enquiries During Testing

For technical issues during development or testing:

  • Please contact the helpdesk using the API “Contact Us” form
  • If you have not yet started testing or are not close to completing sign‑off, you should urgently review whether migrating to REST before the deadline is achievable.

If you can’t complete your development by June.

Using the Claims Portal via the Web

You will need to switch to using the Claims Portal web interface to ensure continuity of service after June. 

To support this transition, we recommend that you:

  • Review our User Guides for: 

·         Claimant Representatives

·         Compensators

·         Administrators

  • Practise in the Integration environment to familiarise yourself with both Claimant and Compensator journeys
  • Download the Web Portal Log‑In User Guide After you are Registered , which includes:

·         Step‑by‑step instructions for first‑time login

·         Access management guidance

·         Common error scenarios and how to resolve them

At any time after your you have completed your REST development you can re-connect via A2A.

We’re Here to Help

With the deadline fast approaching, we strongly encourage all organisations to review their position now and take the appropriate path— either completing REST migration or preparing to use the web portal.

We remain fully committed to supporting you through this final phase.

If you have any questions or would like to discuss your readiness, please don’t hesitate to contact us.

 

Kind regards,
Claims Portal

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