Claims Portal User Agreements

The Claims Portal User Agreements set out what is considered acceptable use of the Portal.


Organisations must be familiar with the expectations set out in the User Agreements and take the time to understand the limitations that all Users and software houses must abide

As part of Release 6, Claims Portal has updated the authorised User agreement.

Combined Portal User Agreement 14 Sept 2018

How do I accept the authorised User agreement?

Accepting the User Agreement is very easy and straightforward but can only be completed by Administrators. If you are a claims handler, you should contact your organisation’s Administrator in the first instance, as only an Administrator can accept the agreement. If you are an Administrator, you should log into the Portal using your Administrator credentials.

On logging in, you will be presented with the User Agreement – tick the box to confirm you have read the details and click ‘I Accept’ to accept the User Agreement.

When an Administrator logs into the admin console, they will be prompted to read and agree to the new terms and conditions of the User Agreement on behalf of your organisation.

I can’t access the Claims Portal, because my organisation hasn’t accepted the authorised User Agreement. What do I do now?

If you are a claims handler, you should contact your organisation’s Administrator in the first instance, as they are the only people that can accept the User Agreement.

If you are an Administrator, you should log in using your Administrator credentials and accept the User Agreement. Once accepted, your organisation will regain full immediate access to the Claims Portal. There is no need to contact the helpdesk.

I’m an Administrator, but I can’t log in to accept the User Agreement. What do I do?

If you haven’t used your Administrator credentials for 90 days or more, they will have been disabled. You can reset your password using the link in the ‘Log in’ section.

The User Interface Development Agreement is for Software Houses.

User Interface Development Agreement

I represent a Software House. Do I need to accept the User Agreement?

Software Houses are not required to ‘click to accept’ the User Agreement. We will contact software houses separately to confirm the acceptance process for the User Interface Development Agreement (UIDA).

Developers

Claims Portal User Agreement for Claims Handlers/Team Leaders

All Claims Portal users should consider if they can answer ‘yes’ to the following questions to ensure ongoing adherence to the Claims Portal user Agreement. Failure to do so may make Portal data and user profiles accessible to unauthorised parties.

  • Do you have your own credentials to access the Claims Portal?
  • Do you know your user name and password? You must not write these down or save them to your PC outside of secure digital password manager tools (e.g., NordPass).
  • Have you verified your user credentials for Multi Factor Authentication using a business email address accessible only by you?
  • Are you aware of your organisation’s information security policies and procedures?
  • Are you aware of the Claims Portal User Guides available on the Claims Portal website? https://www.claimsportal.org.uk/

 

Claims Portal User Agreement for Administrators

Administrators should consider if they can answer ‘yes’ to the following questions to ensure ongoing adherence to the Claims Portal user Agreement. Failure to do so may result in delays in correspondence with Claims Portal, including service updates.

 

Account Management

Administrators should consider if they can answer ‘yes’ to the following questions to ensure ongoing adherence to the Claims Portal user Agreement. Failure to do so may make Portal data and user profiles accessible to unauthorised parties.

 

Profile Management

  • Have you created individual access credentials for each Portal user at your organisation?
  • Has each user verified their credentials for Multi Factor Authentication using an individual business email address?
  • Do you disable access to the Portal immediately when a user leaves the organisation or no longer requires Portal access?
  • Do you review the user profiles at least quarterly to check that only those currently requiring access to the Portal have active and enabled credentials and that the expiry dates and passwords are current?

 

Audit Rights and Remediation

  • Claims Portal User Access audits are performed by the Claims Portal Audit Team (“CPAT”), which is managed by the Motor Insurers’ Bureau (“MIB”).
  • Co-operation with the CPAT is required under the terms of the User Agreement.
  • The audit shall review each User Organisation’s adherence to the requirements highlighted in this User Guide.
  • Where instances of non-compliance are identified, User Organisations will be required to evidence their remediation of such items within agreed timescales, and the Claims Portal Board shall be made aware of User Organisations who fail to do so.
  • Full details of the audit approach can be found in the Claims Portal Audit Guide.

 

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